AI call quality inspection
Every call,
scored.
Not just the 2% you had time to listen to.
VoxiScore transcribes your support and sales calls and scores every one against your own rubric, so you know what’s actually happening in every conversation.
English & Spanish · Set up in minutes
Refund request: order #48213
Agent: Marta R. · Billing · 6:42
- Greeting & identificationNormalPass
- Empathy under pressureHighPass
- Required refund disclosureHighFail
- Resolution & next stepsNormalPartial
Feedback
The agent confirmed the refund but never stated the 5–7 business-day processing window.
The problem
Manual QA can’t keep up with your call volume.
- 01
Sampling misses what matters
Reviewers listen to a handful of calls a week. The one where a customer threatened to churn usually isn’t in the sample.
- 02
Feedback arrives too late
By the time a problem shows up in a monthly review, it has already happened a hundred more times.
- 03
Every reviewer scores differently
Two supervisors, one call, two different scores. Agents stop trusting the process.
How it works
From recording to insight, without listening.
- 1
Bring in your calls
Upload recordings in bulk, or connect an S3 or Google Cloud Storage bucket or an SFTP folder and new calls import themselves.
- 2
Transcribed & scored
Each call is transcribed and scored against your rubric, criterion by criterion, with written feedback.
- 3
Act on what you find
Alerts flag failing calls, reports surface trends, and managers know exactly who needs coaching.
Inside the app
See what your QA team sees.
Real screens from VoxiScore, shown with demo data.
Call volume, average score and the latest scored calls at a glance.
Every criterion gets a result, points, written feedback and the exact quotes behind it.
A time-stamped transcript, split by speaker.
Rank agents and departments to see who needs coaching.
Rubrics
You define what a good call looks like.
Greeting, empathy, resolution, compliance: whatever matters to your team. VoxiScore applies your standard the same way to every call, every time.
- Importance levels
- Mark criteria as low, normal or high importance. Disclosures can weigh more than small talk.
- Criteria that apply when relevant
- A refund disclosure is only checked on refund calls, so scores stay fair.
- Feedback, not just numbers
- Every criterion comes with a written explanation agents can learn from.
- English and Spanish
- Calls are scored in the language they were spoken, per department or per call.
Everything in one place
Built for the people who run the floor.
Search every transcript
Find every call where a customer said “refund”, “cancel” or your competitor’s name, in seconds.
Real-time alerts
Get notified the moment a call scores low or fails a critical criterion.
Reports that roll up
Trends by agent, by department and across the whole team, over any date range.
Departments & teams
Set up your org once. Rubrics, languages and permissions follow the structure.
Manager workspace
A focused view of the calls and agents that need attention today.
Automatic imports
Connect the S3, Google Cloud Storage or SFTP folder your phone system exports to. New recordings import every few minutes.
AI assistant
Skip the dashboards. Just ask.
The assistant answers questions straight from your call data, with links to the calls behind every answer.
Security & privacy
Your calls are sensitive. We treat them that way.
Tenant isolation
Every query is scoped to your organization and enforced again at the database with row-level security.
Encrypted everywhere
Audio and data are encrypted in transit and at rest.
You control retention
Keep raw audio from 1 day up to 10 years, depending on your plan. Transcripts and scores stay for as long as your account is active. Transient processing copies are purged automatically.
Audit trail
Access to recordings, exports and deletions is recorded in an append-only audit log.
Need more? Enterprise
Legal hold, customer-managed encryption keys, your own storage bucket, an approved region or a dedicated deployment.
Pricing
Simple plans that grow with your team.
Free
Start free, then pay only for the minutes you use. No subscription.
$0/mo
Up to 3 agents
- Custom rubrics
- Transcript search
- English & Spanish
Starter
For a single support or sales team.
$49/mo
billed annually
Unlimited agents
- Everything in Free
- Alerts & reports
- AI assistant
- Bulk uploads
- S3, GCS & SFTP import (1 source)
- Most popular
Growth
For multi-team contact centers.
$199/mo
billed annually
Unlimited agents
- Everything in Starter
- Departments & teams
- Manager workspace
- 3 import sources
Business
For larger operations with many departments.
Custom
Unlimited agents
- Everything in Growth
- Unlimited agents
- Unlimited import sources
- 10-year audio retention
AI credits, pay as you go
Transcription and AI scoring use credits. Top up any time and only pay for the calls you analyze.
- FreeUp to 3 agents
$80.00/mo
≈ $16.00 per agent per month
$80.00 calls at 2.5¢/min, no monthly fee
- StarterBest fit
$59.00/mo
≈ $11.80 per agent per month
$49.00 plan with 2,500 min included + $10.00 calls at 2¢/min
- Growth
$199.00/mo
≈ $39.80 per agent per month
$199.00 plan with 12,000 min included + $0.00 calls at 1.6¢/min
- Business
Contact us
Calls at 2.5¢/min
Estimate in USD, before taxes.
FAQ
Questions, answered.
Which languages do you support?
English and Spanish, for both transcription and scoring. You can set a default language per department and override it per call.
How does the AI scoring work?
You write a rubric: a list of criteria, each with an importance level. VoxiScore reads the transcript, decides which criteria apply to that call, scores each one and writes feedback. The overall score is weighted by importance.
What happens to my recordings?
Audio is encrypted and isolated to your organization. You choose how long raw audio is kept, from 1 day up to 10 years depending on your plan. Transcripts and scores stay for as long as your account is active.
What are AI credits?
Transcription and scoring are billed by the minute of audio. Paid plans include a monthly allowance of minutes; beyond it, or on pay as you go, each call is charged by its length from credit you top up. Bought credit lasts 12 months from your latest top-up, so it never expires while you keep topping up.
What happens when my free minutes run out?
Nothing stops. You get 120 free minutes when you sign up, no card needed, to use within 90 days. After that you stay on pay as you go: top up credit and pay per minute, with no subscription. If your volume grows, we’ll tell you on the billing page when Starter would cost less.
Can I connect my phone system?
Yes, through the storage it already exports to. On any paid plan, connect an Amazon S3 or Google Cloud Storage bucket, or an SFTP server, and VoxiScore imports new recordings every few minutes. Calls in a folder named after an agent’s email are assigned to that agent. You can also upload recordings directly. Direct integrations with telephony providers are on the roadmap.
Can I cancel any time?
Yes. Plans are billed monthly or annually and you can cancel from the billing page whenever you want.
Stop guessing what happens on your calls.
Upload your first recordings and see them scored in minutes.